Privacy Policy

Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website.

Information you provide

• Name, phone number, and email address when you submit a contact form or request service.
• Service address or city to dispatch a technician.
• Details about the locksmith service you are requesting.
• Any other information you choose to include in a message or phone call.

Information collected automatically

• Standard server log information including IP address, browser type, device type, and pages visited.
• Approximate location data derived from your IP address to help us understand where our visitors come from.

How We Use Your Information

• To respond to your service inquiries and provide locksmith services.
• To contact you by phone, text, or email about scheduling, pricing, and follow-up.
• To improve our website, services, and customer experience.
• To comply with legal obligations, prevent fraud, and protect our rights.

We do not sell your personal information to third parties.

How We Share Your Information

We share information only as needed to deliver our services:

• Service providers: We use Formspree to process contact form submissions and Google Maps to display our service area. These providers process limited data on our behalf under their own privacy policies.
• Technicians: Your name, phone number, and service address are shared with the dispatched technician to complete your job.
• Legal requirements: We may share information if required by law, court order, or to protect the rights and safety of our customers, technicians, or business.

Cookies & Tracking

Our website uses minimal cookies, primarily for essential functions such as remembering form state. Embedded third-party services (such as Google Maps) may set their own cookies subject to their privacy policies.

Most browsers allow you to block or delete cookies through your browser settings. Disabling cookies may affect how certain parts of the website function.

Data Retention

We retain contact information and service records only as long as needed to provide our services, answer follow-up questions, and meet our legal, tax, and accounting obligations. Web log data is generally retained for no more than 12 months.

Your Rights & Choices

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of your personal information.
• Opt out of receiving non-essential communications from us.
• Opt out of the "sale" or "sharing" of personal information (we do not sell or share for cross-context behavioral advertising).

To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

Data Security

We take reasonable steps to protect your information using industry-standard practices. No website or online service is 100% secure, however, and we cannot guarantee absolute security of information transmitted to us.

Third-Party Links

Our website may contain links to third-party websites such as Google Business Profile, social media platforms, or partner directories. We are not responsible for the privacy practices of those sites. Please review their policies before sharing any personal information.

Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when the policy was last revised. Material changes will be highlighted on this page.

Contact Us

Questions about this Privacy Policy or your data? Reach out: